Question 1

Can I switch plans later?

Accepted Answer

Absolutely. You can upgrade or downgrade your plan at any time. Changes take effect on your next billing cycle. No penalties or lock-in contracts.

Question 2

Is there a free trial?

Accepted Answer

Yes. Every plan starts with a 7-day free trial. You enter your card details at sign-up but you are not charged until your trial ends. Cancel any time before then and you pay nothing.

Question 3

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards via Paystack, as well as EFT and direct debit for annual plans. All prices are in South African Rand (ZAR) and include VAT.

Question 4

Do you offer discounts for NGOs or education?

Accepted Answer

Yes, we offer special pricing for registered non-profits, educational institutions and government organisations. Contact our sales team for details.

Question 5

What happens to my data if I cancel?

Accepted Answer

You can export all your data before cancelling. After cancellation, your data is retained for 30 days, then permanently deleted in compliance with POPIA requirements.

Question 6

What is the Custom Setup package?

Accepted Answer

The Custom Setup is a one-time service where our team configures Crossflow to match your exact business processes. This includes custom pipeline stages, branded portals, data migration from existing tools, third-party integrations, and hands-on team training. Contact us for a tailored quote.

Question 7

What does 'managed' mean?

Accepted Answer

We handle everything: hosting, backups, security updates, SSL certificates and platform maintenance. You just focus on your learners and content. Need a course updated? We do it for you (included content updates per month depend on your plan).

Question 8

Can I bring existing SCORM content?

Accepted Answer

Yes. The Growth and Enterprise tiers support SCORM 1.2 and 2004 imports, so you can bring content from Articulate, iSpring, Captivate and other authoring tools. On the Starter plan, you can add SCORM as an add-on for R750/mo.

Question 9

What if I need more than 50 users on Starter?

Accepted Answer

You can add extra users in blocks of 25 for R500/mo each. Or upgrade to Growth which supports up to 200 users and includes more advanced features.

Question 10

Is there really no setup fee difference between plans?

Accepted Answer

Correct. All plans have the same R3,800 once-off setup fee. This covers platform provisioning, your branded portal configuration, initial user setup and onboarding support.

Question 11

Do you support SETA and B-BBEE reporting?

Accepted Answer

Yes. Enterprise includes SETA-aligned reporting for Workplace Skills Plans (WSP) and Annual Training Reports (ATR), plus B-BBEE skills spend tracking. These can also be added individually to any plan.

Pipeline Rush