Delete your Crossflow data

Last updated: June 2026

If you have a Crossflow account

Sign in to app.crossflow-solutions.co.za, go to Settings, and choose Close account. Closing your account starts the 30-day deletion window described below. If you cannot reach the settings page for any reason, use the email request below instead.

If you do not have an account, or signed up via WhatsApp

Send a deletion request to stiaan@crossflow-solutions.co.za from the email address associated with your account. If your contact reached us via WhatsApp, include the phone number you used so we can locate your record.

Please include in the email:

• The full name on the account (if known)
• The email address or WhatsApp number used to contact us
• Your company name (if known)
• A short statement confirming you are the person whose data is to be deleted, or that you are authorised to act on their behalf

What gets deleted

When we process a deletion request, we remove:

• Your account profile and login credentials
• Personal information you provided (name, email, phone, company, address)
• WhatsApp message history and contact records linked to your number
• Any uploaded files or attachments associated with your account
• Activity logs and behavioural data tied to your account

We may retain a minimal record (such as proof of payment or signed contracts) where South African law requires us to. Those records are kept only for the legally required retention period and are not used for any other purpose.

How long it takes

We acknowledge every deletion request within 5 business days. Once we begin processing, deletion is completed within 30 days. You will receive a confirmation email when the deletion is final.

Questions or complaints

Our Information Officer can be reached at stiaan@crossflow-solutions.co.za. If you are not satisfied with our response, you may lodge a complaint with the Information Regulator of South Africa.

For more on how we handle your information, see our Privacy Policy.