Legal and Compliance
Crossflow is built with South African regulations at its core. Transparency matters to us.
Privacy Policy
Last updated: March 2026
Salt & Light Creations (Pty) Ltd ("we", "us" or "Crossflow") is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA).
1. Information We Collect
We collect personal information that you voluntarily provide when you register for an account, use our services or contact us. This may include your name, email address, company name, phone number and billing information.
2. How We Use Your Information
We process your personal information for the following purposes:
- To provide and maintain our services
- To process transactions and send billing information
- To communicate with you about your account and our services
- To comply with legal obligations including POPIA, ECTA and CPA
- To improve our products and user experience
3. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Upon account cancellation, data is retained for 30 days before permanent deletion.
4. Your Rights
Under POPIA, you have the right to access, correct and delete your personal information. You may also object to the processing of your data and lodge a complaint with the Information Regulator.
5. Information Officer
Our Information Officer can be contacted at: stiaan@crossflow-solutions.co.za
Physical address: Cape Town, Western Cape, South Africa
6. Cookies and Tracking
Our website uses essential cookies to maintain your session and preferences. We do not use third-party tracking cookies without your consent.
Terms of Service
Last updated: March 2026
These Terms of Service govern your use of the Crossflow platform operated by Salt & Light Creations (Pty) Ltd.
1. Acceptance of Terms
By accessing or using Crossflow, you agree to be bound by these Terms. If you do not agree, you may not use our services.
2. Account Responsibilities
You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorised use.
3. Acceptable Use
You agree not to use Crossflow for any unlawful purpose, to violate any applicable laws or regulations, or to infringe on the rights of others. We reserve the right to suspend accounts that violate these terms.
4. Subscription and Billing
Subscriptions are billed in South African Rand (ZAR), inclusive of VAT. Payments are processed via Paystack. You may cancel your subscription at any time, effective at the end of your current billing period.
5. Consumer Protection
In compliance with the Consumer Protection Act (CPA), all subscriptions include a 7-day cooling-off period for new sign-ups. Subscription terms are limited to 24 months maximum, with a 20-business-day cancellation notice period.
6. Limitation of Liability
To the maximum extent permitted by South African law, Crossflow shall not be liable for any indirect, incidental or consequential damages arising from your use of our services.
7. Governing Law
These Terms are governed by the laws of the Republic of South Africa. Any disputes shall be resolved in the courts of the Western Cape.
ECTA Disclosures
In terms of Section 43 of the Electronic Communications and Transactions Act 25 of 2002
Full Name and Legal Status
Salt & Light Creations (Pty) Ltd, a private company duly registered in the Republic of South Africa.
Physical Address
Cape Town, Western Cape, South Africa
Contact Information
Email: stiaan@crossflow-solutions.co.za
Website
https://www.crossflow-solutions.co.za
Description of Services
Crossflow provides a cloud-based business platform comprising customer relationship management (CRM), learning management (LMS) and e-commerce functionality.
Pricing
All prices are displayed in South African Rand (ZAR) and are inclusive of Value Added Tax (VAT) at the prevailing rate. Full pricing details are available on our pricing page.
Cooling-Off Period
In accordance with ECTA Section 44, consumers may cancel electronic transactions within 7 days of the conclusion of the agreement, without reason or penalty.
PAIA Manual
Manual in terms of Section 51 of the Promotion of Access to Information Act 2 of 2000
1. Introduction
This manual is published in terms of Section 51 of the Promotion of Access to Information Act, No. 2 of 2000 ("PAIA") and outlines the procedures to be followed when requesting access to records held by Salt & Light Creations (Pty) Ltd.
2. Contact Details of Information Officer
Name: Information Officer
Email: stiaan@crossflow-solutions.co.za
Address: Cape Town, Western Cape, South Africa
3. Guide Availability
The Guide compiled by the South African Human Rights Commission in terms of Section 10 of PAIA is available from the Commission's website at www.sahrc.org.za.
4. Records Available Without Request
The following records are freely available on our website without the need to submit a formal PAIA request:
- Privacy Policy
- Terms of Service
- ECTA Disclosures
- Pricing information
5. Request Procedure
Requests for access to records must be made using the prescribed form (Form C) available from the Department of Justice. Requests should be submitted to the Information Officer at the contact details provided above.
6. Fees
The fees for access to records are prescribed by the regulations to PAIA and are available from the Department of Justice website.
